terms, conditions, & order guidelines

Valid from November 1, 2024 to November 2, 2025 (Weeks 45-44)

Pricing

Key Selling Points

The included pricing covers the Pacific Plug & Liner Perennial, Ornamental Grass, Hardy Fern, Succulent, Tropical, Woody, and Specialty Plant Programs. We offer multiple tray sizes for many of our products including 162-cell, 128-cell, 72-cell, 50-cell, and our Fast-Trackâ„¢ 32-cell, although not all sizes are available in every variety. Hellebore varieties are produced in a 72-cell for Spring planting and our Fast-Trackâ„¢ 32-cell for Fall planting. We recently added a 72-cell and 32-cell landscape size for any availability we might have outside of our suggested planting windows. The Hellebore 72-cell and 32-cell landscape option is not guaranteed to bloom heavily the following spring as it will be planted out of season compared to retail ready crops but is a great option for growers selling to the landscape market and not needing blooms to sell the product. For a detailed explanation on this, please refer to our Complete Product Listing. Vegetative Lavender varieties are produced in a 128-cell, 72-cell, and Fast-Trackâ„¢ 32-cell. Our Specialty Plants are available in a 102-cell and we recently added our 72-cell size to all of our Cordyline offerings. Succulents are produced in a 72-cell or 50-cell. Several traditional perennial varieties are available in our Fast-Track program (32-cell size), these are great for growers looking for a larger input size for bigger containers or for resale to landscapers. New additions this season to the Pacific Plug & Liner program are Alstroemeria in a 72 cell, Hardy Ferns in both 128 and 72 cell, and Hostas in 128 and 72 cell.

For details of all available sizes, see DETAIL page.

Production lead times

When a product is not shown on current availability section of our Liner-Bility®, we will look into a custom grow of that variety. Our future Liner-Bility reflects available seed, cuttings, divisions, or tissue culture from all of our suppliers and shows when the variety can be delivered in the size desired. Liner-Bility ready weeks include the procurement lead time as well. Please refer to our website for more specific instructions on how to use our innovative Liner-Bility. General crop time guidelines included in the forecast are below.

average lead times per liner size

(Please add a 4 week procurement for items from Seed or URC. Please add 6-12 months for items from tissue culture or division).

32 Cell Tray

22-25 Weeks (40-52 weeks for Hellebore)

50 Cell Tray

10-14 Weeks

72 Cell Tray

8-30 Weeks

102 Cell Tray

5-10 Weeks (15-25 weeks for Cordyline)

128 Cell Tray

6-14 Weeks

162 Cell Tray

6-12 Weeks (20 weeks for Dracaena)

Product produced from division and tissue culture

Lead times for products in this range can vary between 6-12 months for PP&L to secure inputs plus the grow time. There are long lead times on these items because stock must be custom built to fill each order. PP&L operates a limited speculation program on tissue cultured items and items from division. To accommodate your needs, please reach out to our customer service team to place orders up to 12 months in advance. Items from tissue culture and division are noted in the detail page.

ordering

minimum orders

  • Grow-to Order: 2 trays per variety
  • Exceptions Include: Cordyline, Delphinium Delgenius, Echibeckia Summerina, and Hellebore Frostkiss; these are all 1 tray minimum
  • Grow-to Items from Tissue Culture and Division: Please Inquire 
  • Current Availability Orders: 1 tray per variety–in general, current availability are items 6 weeks out from the current ship week
  • Fast-Trackâ„¢ 32 Cell: Minimum of 10 trays per variety for grow-to orders, 1 tray minimum for posted availability and Hellebore orders

order timelines

PP&L order timelines are designed to provide the best possible regional and national service options for multiple order sizes.

Cutoff for order changes and new orders is Wednesday, 9PM Pacific Time, one week prior to ship week.

EXCEPTION: Canada orders must be placed by Tuesday 9PM, one week prior to the ship week.

pallet shipper grower truck deliveries

Product will be loaded Thursday or Friday of the requested ship week and delivered Monday through Thursday of the following week. (Example-order placed 4/14 will be loaded and shipped 4/21 to be delivered 4/28).

Please Note: The week indicated on your order confirmation is the ‘SHIP’ week prior to the delivery week for pallet shipper deliveries

cancellations

Cancellations and adjustments will only be accepted 4 weeks prior to sticking or sowing of plant material with exception of items from division and tissue culture.

Cancellations on product from division or tissue culture will be reviewed prior to acceptance.  Divisions and tissue culture inputs are ordered up to a year in advance and have strict cancellation windows from our vendors. Items from tissue culture and division are noted in the detail page.

Cancellations will not be accepted after plant material has been sown or stuck.

SHIPPING

packaging

Trays shipped in cartons are netted to ensure quality delivery.

  • *NEW* Large Box Dimensions: 15¾”H x 23¾”W x 22″L
  • Medium Box dimensions:  15¾”H  x 11¾”W x 22″L
  • Small Box dimensions:  10¾”H x 12″W x 22″L
tray size
trays / large box
trays / medium box
trays / small box
162 Cell
8
4
2
128 Cell
6 to 8
3 to 4
2
102 Cell
8
4
2
102 Cell Cordyline
4
2
1
72 Cell
6
3
2
72 Cell Cordyline / Cupressus / Hellbore
4
2
1
50 Cell
6
3
2
32 Cell
4
2
1
32 Cell Cupressus / Hellebore / Phormium
2
1
1

freight

Prices are F.O.B. Watsonville, CA. Freight is pre-paid and billed to the broker.

  • Freight can be directly charged to Broker & Customer freight accounts.
  • FedEx Priority Overnight and Pallet Shipper Grower Truck delivery are the primary services offered by PP&L Nationwide. 
  • GSO (Golden State Overnight) Delivery is available for the following states:  WA/CA/OR
  • AirFreight via SouthWest Cargo for customers located near SouthWest Cargo Airport locations.
  • Mainland for orders shipping to British Columbia, Canada.
  • Due to current uncertainty with the freight market, pricing is subject to change.
  • Contact Customer Service for more information and pricing.

pallet shipper

Pallet shipping via refrigerated truck is available for all customers. Minimums for pallet shipper orders are based on tray size.  Pricing is based on a half pallet or full pallet price. We schedule qualified pallet deliveries when available. Please contact customer service for schedules into the various markets. Maximum height of a pallet shipper is 96″. Half pallet price will be charged for quantities from a half pallet up to the full pallet quantity. Full pallet pricing will only apply after the full pallet quantity is reached. 

Please Note: The week indicated on your order confirmation is the ‘SHIP’ week and for most shipments going east of the Rockies, is the week prior to the “Arrival” week for pallet shipper/truck deliveries.  

cell size
trays /
full pallet
eaches /
full pallet
trays /
half pallet
eaches /
half pallet
162 Cell
120
19,440
60-119
9,720 to 19,278
128 Cell
120
15,360
60-119
7,680 to 15,232
102 Cell
120
12,240
60-119
6,120 to 12,138
102 Cell Cordyline
80
8,160
40-79
4,080 to 8,058
72 Cell
104
7,488
52-103
3,744 to 7,416
72 Cell Cordyline / Cupressus / Hellbore
80
5,760
40-79
2,880 to 5,688
50 Cell
104
5,200
52-103
2,600 to 5,150
32 Cell
80
2,560
40-79
1,280 to 2,528
32 Cell Cupressus / Hellebore / Phormium
56
1,792
28-55
896 to 1,760

Advantages of Pallet Shipping


  • Mix and Match Tray Sizes
  • Mix and Match Plant Varieties
  • Increased Ventilation During Transit
  • Ideal for Orders of 50+ Trays

phyto

  • PHYTO Fee: $78.00 USD free for orders shipping to Canada
  • PHYTO Leadtime: One Week

restrictions

Pacific Plug & Liner is restricted to ship several genera into Canada due to Light Brown Apple Moth regulations. Specific varieties are noted on the detail page.

CLAIMS

Our goal is to provide a quality product in full. However, occasionally problems arise, including the following:

Freight damage


Customers should contact their broker with any issues related to freight damage. Brokers should then file the claim with PP&L and we will make the claim with our carrier. Freight damage claims need to be made within 24 hours of receiving the shipment, photos required. When possible, please also note product is damaged on the Bill of Lading the freight company provides at time of delivery, this will help with processing the claim quicker.

Product shortage

Please notify customer service if the quantity delivered does not match the quantity on the packing list provided at the time of delivery, this must be done within 48 hours of receipt of our shipment.

Product Quality

Customers should notify their broker within 48 hours of receipt if anything does not appear correct with product delivered. PP&L will research the issue with the broker and the customer and will determine a best course of action. Photos are required for product quality claims.

Product Reversion

PP&L will not give credit for plants that revert after planting. This includes variegated foliage and bicolor flowers.

All claims must be submitted in writing via broker claim process to track effectively.

PLEASE NOTE:

  • Failure to document freight damage within 24 hours of receiving plants may result in refusal of the claim at a later date.
  • Failure to document shortages or quality issues within 48 hours of receiving plants may result in refusal of the claim at a later date.
  • Failure to provide supporting photos may result in refusal of the claim.
  • Final claims must be submitted 14 days after preliminary claim

Limitations of warranty

Pacific Plug & Liner warrants that our products will conform to the description or pictures presented and will be viable when received.

Since we have no control of the customer growing of the plants, we give no other warranty, expressed or implied. Claims will be limited to the amount of the purchase price of the product and any applicable freight and royalty. Pacific Plug & Liner will not be held liable for consequential or incidental damages resulting from a shipment such as: lost revenue, profit, commission, contamination, legal fees, or any other damages.  

If there is a problem with any order and there is a need to file a claim, please notify our customer service department immediately with any problems.

All freight damage claims must be reported within 24 hours of delivery. All other claims must be reported within 48 hours of delivery. 

TAG & PROGRAM DETAILS

Pacific Plug & Liner offers tags for select plants listed in our current catalog. With the exception of specific varieties, tags are optional. 

Please specify if you would like tags when placing an order. Mandatory tags cannot be waived.

program
breeder
tag type
required
Abelia Suntastic® Program
Must Have Perennials
Gardener’s XL Improved Tag
YES
Ajuga Fine-Feathered Friends Program
Chris Hansen
Mastertag General Tag
YES
Alstroemeria Colorita® Program
Royal Van Zanten
Mid XL Locking Tag
NO
Colocasia Royal Hawaiian® Program
PlantHaven
Gardener’s XL Improved Tag
YES
Delphinium Delgeniusâ„¢ Program
Exceptio
Gardener’s XL Improved Tag
YES
Echibeckia Summerina® Program
Exceptio
Gardener’s XL Improved Tag
NO
Greenfuse Program
Greenfuse
MasterTag XL Tag
NO
Hellebore Frostkiss® Program
Exceptio
Gardener’s XL Improved Tag
NO
HilverdaFlorist Gerbera Program
HilverdaFlorist
Universal XL Tag
NO
Hula Berry® Program
Nourse Farms
Gardener’s XL Improved Tag
YES
Lavender Exceptional & Phenomenal Program
Peace Tree Farms
Gardener’s XL Improved Tag
YES
Must Have Perennials Products
Must Have Perennials
Gardener’s XL Improved Tag
YES
Terra Nova Nurseries Program
Terra Nova Nurseries
Gardener’s XL Improved Tag
YES
Southern Living Plant Program
PDSI
Gardener’s XL Improved Tag
YES
Sunset Plant Collection
PDSI
Gardener’s XL Improved Tag
YES
Select Perennials, Grasses, Shrubs and Specialty
Multiple
Gardener’s XL Improved Tag
NO*

All tags are sold at a 1:1 ratio, tags cannot be sold separate of plant purchases.

*Customers are required to label plants with the appropriate patent number or applied for status at point of sale. We are always happy to assist customers with this patented plant information.

PROPAGATION OF PATENTED PLANTS WITHOUT A LICENSE IS STRICTLY PROHIBITED

SOUTHERN LIVING AND SUNSET PLANT COLLECTION PROGRAM DETAILS

Pacific Plug & Liner carries select varieties in the Southern Living and Sunset Plant Collection in partnership with Plant Development Services, Inc. The program is now being marketed to a broader range of customers as there is a tag only requirement and no longer a pot requirement. This allows non-licensed growers to participate in the power of this consumer brand that is trusted by millions of consumers across the country.

Products offered in the Sunset Plant Collection are marked at the end of the product description with SUNSET PLANT COLLECTION on the DETAIL Page and are also noted in the Sunset Plant Collection Column.

Select products are offered in both the Southern Living Plant Collection as well as the Sunset Plant Collection, these are marked at the end of the product description with SUNSET & SOUTHERN LIVING PLANT COLLECTION on the DETAIL Page and are also noted in the Southern Living and Sunset Plant Collection Column.

TAGS
POTS & POP
RESTRICTED TERRITORIES
Tags are mandatory for this program, cannot be waived, and must be purchased with all liner orders at a 1 to 1 ratio. Tags will be automatically added to all orders and drop-shipped to the grower through MasterTag near the time of liner delivery.
While pots and POP are not mandatory, growers might want the option to purchase Southern Living or Sunset branded pots and/or POP. Please contact Plant Development Services, Inc. for more information on pots and POP available for purchase at info@plantdevelopment.com or 1(888)922-7374
In some states the sale of the Sunset Plant Collection is restricted. These restricted states include: Alabama, Arkansas, Florida, Georgia, Kentucky, Louisiana, Mississippi, North Carolina, Oklahoma, South Carolina, Tennessee, Texas, and Virginia. In these states please inquire if we can offer the same variety in the Southern Living Program.
TAGS
Tags are mandatory for this program, cannot be waived, and must be purchased with all liner orders at a 1 to 1 ratio. Tags will be automatically added to all orders and drop shipped to the grower through MasterTag near the time of liner delivery.
POTS & POP
While pots and POP are not mandatory, growers might want the option to purchase Southern Living or Sunset branded pots and/or POP. Please contact Plant Development Services, Inc. for more information on pots and POP available for purchase at info@plantdevelopment.com or 1(888)922-7374
RESTRICTED TERRITORIES
In some states the sale of the Sunset Plant Collection is restricted. These restricted states include: Alabama, Arkansas, Florida, Georgia, Kentucky, Louisiana, Mississippi, North Carolina, Oklahoma, South Carolina, Tennessee, Texas, and Virginia. In these states please inquire if we can offer the same variety in the Southern Living Program.